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From time to time, Favor, Inc., a Nevada corporation (“FEX”), receives requests from regulatory agencies and law enforcement located around the world. This page answers a few of the most common questions we receive from government authorities and explains how FEX processes these requests for information from law enforcement.
FEX is a software company that has developed an unhosted and non-custodial wallet software platform for multiple types of virtual currency (the “FavorEx Platform”). The FavorEx Platform provides an easy-to-use software interface that permits users to manage virtual currency on their desktop computers, mobile phones, and their Trezor hardware wallets (for added security). The software provided by FEXs permits users of the software to hold, send and receive virtual currency, with each user having total independent control over the private keys of their virtual currency.
The FavorEx Platform software is a free download that is used without opening an account with FEX and without providing any identifying personal information to FEX. The private keys for the virtual currency are held by the user and are encrypted locally on the user’s device.
FEX does not have accounts, custody or control over a user’s virtual currency. Consequently, unless a user contacts Exodus and provides it with such information,FEX does not have any information about a user’s name, email address, address, or national ID number.
No. FEX cannot freeze or take possession of virtual currency on law enforcement’s behalf or send virtual currency from the user’s wallet to another party. The private keys for the virtual currency are held by the user and encrypted locally on the user’s device.
Yes. FEX will respond to valid law enforcement agency requests. FEX reviews each law enforcement request to determine that it has valid legal basis and that any response is tailored to provide the data requested. FEX also reserves the right to make disclosures to authorities in order to protect itself and users.
Law enforcement requests should be sent to firstname.lastname@example.org. Please note, FEX will only respond to requests sent from email addresses from a government domain.
To help us respond to your request as quickly as possible, please include the following information: