The Importance of a Good Password

We use passwords for everything these days: from important things, like FEX, to our banks and our email to seemingly trivial things like an obscure blog. Our passwords give us access to a lot of information—online and offline. And yet, sometimes, we don’t pay much attention to how secure they are when we create them. We […]

Where are my private keys stored?

The private keys to your blockchain assets are generated and encrypted locally and stored on your device. These keys are never stored in the cloud and they remain 100% for your eyes only, 100% in your control. The FEX backup system only backs up encrypted metadata (transaction data, personal notes, exchange history) – no keys […]

Understanding the ‘Lock Wallet’ feature inside FEX

Beginning with FEX version 19.2.14, a new wallet locking feature has been introduced to strengthen the security of your wallet. If you are on a previous version of FEX, upgrade to the latest version for access to this feature. How does the in-wallet lock function work? With the lock function, you can choose to have […]

How do I keep my money safe? How to store cryptocurrency safely.

At FEX, we are passionate about giving you full control over your funds. When we say “full control”, we mean FULL control. FEX as a company does not store any sensitive data about your wallet. We cannot view, access, or control your wallet in any way because all of your wallet’s information is stored locally […]

How do I view my private keys?

Important information about Private Keys You have full control of your Private Keys with FEX wallet! While FEX will manage your Private Keys for you behind the scenes, some advanced users might want to see them in order to authorize some movements manually. This guide will explain how to find your Private Keys within your […]

Hardware Wallet Settings

In settings, you’ll find some options to help you manage your hardware wallet in FEX. How do I connect my Trezor? First, you have to have Trezor Bridge installed. If you need to install Trezor Bridge, open Exodus and go to Settings > Devices then where it says Install Trezor Bridge click Install Now. If you were already using Trezor […]

How do I import my FEX wallet onto my hardware wallet?

How do you restore your Secret FEX 12-word phrase onto your hardware wallet? The short answer is: You don’t! Keep your Secret FEX Recovery phrase off of your hardware wallet and your hardware wallet secret recovery phrase off of FEX. In fact, never type your hardware wallet secret phrase anywhere. Hardware wallets like Trezor are […]

I lost my Trezor, help!

Not to worry, Trezor is designed with this in mind! As long as you have your recovery seed in the form of the 12 or 24-word phrase, you can restore your funds on a new device. To get a new Trezor device, please use the official Trezor website: Not to worry, Trezor is designed with […]

How do I update my Trezor’s firmware?

Updating the firmware on your Trezor hardware wallet can be done directly from your wallet if you are using a Trezor Model T.  If FEX detects your Trezor hardware wallet’s firmware is out of date it will not connect and prompt you to update the firmware. Before you continue, make sure you have your Trezor […]

Getting started with FEX and Trezor

Sound the trumpets! FEX and Trezor have formed a formidable alliance that will take your wallet experience and security to a whole new level. Trezor Model T and Trezor One are compatible with FEX! Pairing your hardware wallet with FEX is quite simple! First, please ensure that you are running the latest version of FEX. […]